| Shipping and Returns |
Both the weight of the product and the destination will determine whether purchased items ship via USPS or UPS. Quentin Defense reserves the right to choose any shipping method deemed appropriate for any product and or destination.
Shipments of firearms (hand guns, long guns, serialized receivers etc.) must transfer through a Federal Firearms License holder (FFL) in the customer’s state of residence. Customers that are a resident of AZ may choose to pick items up directly from our facility in Gilbert, AZ.
*All, Federal, State & Local laws apply.
Returns of non-defective product will incur a 20% restocking fee. Return shipping is the responsibility of the customer. Shipping fees are not refundable. Defective merchandise will be exchanged or refunded at the discretion of Quentin Defense.
Items may be returned within 90 days of purchase and may be subject to a restocking fee. Returns will not be accepted after 90 days, unless it is a product manufactured by Quentin Defense and is being returned for warranty reasons. Any warranty issues for products not manufactured by Quentin Defense will need to be handled directly by those manufacturers.
IMPORTANT: Please contact us @ 480-273-8935 for a RMA prior to returning any product to us.
The guys down there are awesome to deal with! Top notch and easy to talk to. It’s good to have a shop that takes the time help explain what I need. I have also shipped a few rifles to them that I bought online and FFL transfer went great! Thanks again guys.-- Devan V.